Returns and Refunds Policy

Thank you for shopping at HBC Protocols

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 21 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 21 days
  • The product is in its original packaging
  • Items be subject to a 25% restocking fee

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

  • By phone number:(800) 497-3742 or 213-625-3200
  • By email: customerservice@hbcprotocols.com

After Contacting Customer Service With Your Issue, send the product with its original packing to:

255 S. Grand Ave #1916
Los Angeles CA 90012

Shipping charges

Shipping charges incurred in the return process will be incurred by Mingos Shoes

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Wholesale items

All wholesale sales are final. Barring damaged goods, we do not accept returns or issue refunds.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number:(800) 497-3742 or 213-625-3200
  • By email: customerservice@hbcprotocols.com