Returns and Refunds Policy
Thank you for shopping at HBC Protocols
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 21 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 21 days
- The product is in its original packaging
- Items be subject to a 25% restocking fee
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
- By phone number:(800) 497-3742 or 213-625-3200
- By email: customerservice@hbcprotocols.com
After Contacting Customer Service With Your Issue, send the product with its original packing to:
255 S. Grand Ave #1916
Los Angeles CA 90012
Shipping charges
Shipping charges incurred in the return process will be incurred by Mingos Shoes
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Sale items can be refunded.
Wholesale items
All wholesale sales are final. Barring damaged goods, we do not accept returns or issue refunds.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number:(800) 497-3742 or 213-625-3200
- By email: customerservice@hbcprotocols.com